Refund policy
Coffee
Because coffee is a food product, we can't accept returns of opened bags. If something isn't right with your order, though, we'll make it right:
- Damaged, defective or incorrect items: email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund, your choice.
- Not loving your roast? If you're not happy with your first bag, let us know within 14 days of delivery and we'll replace it with a different roast or issue a refund. This satisfaction guarantee applies once per customer.
Merch
Unworn, unwashed merch with tags attached can be returned within 30 days of delivery for a refund. Return shipping costs are the responsibility of the customer. Items that arrive damaged or incorrect are always on us.
Subscriptions (coming soon)
You can pause, skip or cancel your Subscribe & Save anytime before your next billing date. Orders that have already been processed or shipped follow the policies above.
How refunds work
Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the error was ours.
How to start a return or request
Email hello@centersidecoffee.com with your order number and the reason for your request. We'll reply within 2-4 business days with next steps. Please don't send items back without contacting us first.
